Privacy Policy

At CoiNel, we understand that privacy is an important issue for visitors to our web site. The following information is designed to help visitors understand what information we gather from our site, and how we handle the information once we gather it.

Mitronic is the sole owner of any information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Mitronic may collect information from our users at several different points on our web site.

We may collect the following information:

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• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

• Browser type, IP address, referring pages, site usage, access times, cookies and tracking data

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

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• Process orders and deliver products/services, communicate regarding your orders, inquiries, or support, improve our website, products, and customer experience, Comply with legal and tax requirements.

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

• Data Sharing

  • We only share your data with trusted service providers for the purposes outlined above, including:

    • Courier and logistics partners

    • Payment gateways (e.g., Razorpay, PayPal, etc.)

    • CRM, email marketing, and analytics platforms

We do not sell, rent, or trade your personal data to third parties.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies are small text files that a web site transfers to a site visitor's hard disk or browser for added functionality, or for tracking web site usage. We do not use cookies to gather personal information such as a person's name or e-mail address. In order to measure the effectiveness of our online presence, Mitronic may use cookies to identify repeat visitors to our web site, and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

If a user wishes to subscribe to information from Mitronic, we ask for an email address. Mitronic will use this e-mail address only to send the requested information; we will not send other unsolicited information.

We request information from the user on our order forms. Here a user must provide contact information (like name and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

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We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

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From time to time our site may request information from users via contests or surveys. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as gender, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. We do not share aggregated demographic information with our partners and advertisers.

Extranets provide customer specific content and functions. In order for this website to properly fulfill its obligation to our major customers, we must mutually agree on which of their personnel may use specific extranet functions. Mitronic uses cookies, together with additional security mechanisms, to identify and track the registered users who enter extranet portions of the web site.

This web site may contain links to other sites. Please be aware that Mitronic is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

You may choose to restrict the collection or use of your personal information in the following ways:

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• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@Mitronic-sales.com   

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

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You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@Mitronic-sales.com  

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If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Mitronic may, from time to time, make changes to this policy. We recommend that visitors to this site re-visit this privacy policy on occasion to learn of new privacy practices or changes to our policy.

It's important to us to hear what visitors have to say about our services and our policies. If site visitors have any questions, concerns, or complaints about this Privacy Policy, or want to let us know what they think about any of our off-line and on-line products and services, they can use the contact form under Contact Us .